Business Process Outsourcing
AS A BPO EXPERT
15+ YEARS in BUSINESS PROCESS OUTSOURCING (BPO)
There are lots of advantages of having someone who has seen the ins and outs, ups and downs of the BPO industry, seeing different methods and ideas in different perspectives. The hiring process way back in the Philippines is strenuous, tedious while some offer months of extensive training. The goal was to perfect communication, need to be in college and be well-versed in the use of computers.
The slow start made me determined and the moment I stepped my foot in the building of my first contact center in the US, I immediately became a shark the way I starved for growth. I look at job titles as ladders and sometimes you have to step back down to regain balance then climb back up again.
I have conducted trainings in classroom settings from new-hire training to up-skill training for managers and fellow trainers. Due to COVID now virtually/ over-the-phone for individual and small to mid-sized groups.
Project management is vital in each project. The intricacy on each angle is perplexing. We have to have full understanding of the objective, the tasks, and most importantly the skillset of each individual involved in that group. Like I mentioned, different perspectives. I analyze tasks as to someone in frontline, lead, management, and as the owner of the company; if it sinks, I drown too.
Save Time
Earn More
Grow Faster
Friendly Support
INBOUND SALES
ORDER MANAGEMENT
Initial Order, Fulfillment, Shipping, Tracking, Administrative Tasks
DIRECT RESPONSE
Website, Banner Ads, Special Offers, Direct Marketing Campaigns
CUSTOMER SERVICE SUPPORT
Email and Live Chat Support, Customer Inquiry
HELP DESK
Non-Technical Level 1 and Level 2 Customer Support
OUTBOUND SALES
TELEMARKETING
Outbound calling, lead generation
LEAD VALIDATION AND INITIAL PRE-QUALIFICATION
Prospect Lists, Current Customers, Marketing Campaigns
APPOINTMENT SET UP, CONFIRMATION AND FOLLOW UP
B2B, B2C, Seminars, Special Events, Industry Neutral
OUTBOUND SALES
Customer Satisfaction, Upsell Opportunities
CUSTOMER SERVICE & ACCOUNT VERIFICATION
SPECIALIZED RESEARCH
Database Searches, Inquiries
VIRTUAL OFFICE ASSISTANCE
Phone Answering, Messaging and Services, Calendar Management, Word Processing, Editing, Proofreading
Email Management and Forwarding
DATABASE MANAGEMENT
Data Entry, Customer Lists, Email Lists